REFUNDS & RETURNS

Christmas Returns

We are delighted to extend our returns period for unsuitable gifts purchased between the 1st of December and the 23rd of December 2024. 

Unsuitable Christmas gifts can be returned with the original invoice for an exchange or refund by January 15th 2025.

Simply click here to return your item and follow the instructions on screen.

• The goods need to be in unused condition with the tags attached.
• Please enclose the invoice which has your order number on it.

It can take up to 7 working days for us to receive your parcel, depending on which service you use.

Depending on your request we will either exchange your item, refund you or issue you with an online voucher. Refunds will be issued to the same card used for the original purchase.

We are happy to offer you a full exchange, refund or a credit note on sale items for the same up to 28 days from purchase. 

Please note for in store sale item purchases we offer 7 days exchange only. 

Customers are responsible for return shipping costs. We recommend using An Post or DPD. DPD offers a flat rate of €6.50 for a tracked parcel, while An Post charges €4.95. Both options include a generous 5kg allowance for your return. You can arrange your return here.

• We strongly recommend you get a copy of your drop off receipt to allow us track your parcel on return. 
• You must ensure that the item is scanned at the drop off location so that the DPD driver is alerted to carry out the pick-up at this location.

Please follow this link to purchase your An Post label.

Please follow this link to purchase your DPD label.

We hope that you are happy with your purchase.

However, if you change your mind about something we are happy to offer a full refund for 14 days from receipt of your parcel and up to 28 days from original purchase date. The goods need to be in an unused condition with the tags attached and accompanied by a receipt.

Please allow up to 10 working days to process your refund from the date we receive your return.

Refunds will be issued to the same card used for the original purchase.