FAQs

Yes, of course you can.

Call us on (087) 759 4129 in Ashford or (087) 903 0886 in Gorey.

If you’re having trouble getting through to us, you can text your name and query to one of the above mobile number. We will get back to you as soon as we can. You can even text out of business hours and we will reply during the next working day.

We ship all our parcels with DPD and you will receive your tracking number by email when you order online. Delivery times are generally 1 to 3 working days from order.

All our new stock is in our New Arrivals collection online.. As well as posting lots of photos and videos on Facebook and Instagram daily, we also offer a video shopping service from both of our stores from the comfort of your own home. Speak with one of our trained stylists and let us advise you on what will work best for your shape and colouring.

Read more about video shopping here.

General questions

We have two stores. One In Ashford, Co, Wicklow and the other in Gorey, Co. Wexford.

Check out our opening hours here.

Please don’t hesitate to call us if you have any questions regarding sizing. Sometimes it can be a little confusing as some brands size different to other brands. We have sized everything accordingly online but to ensure you get the best fit, give us a call on (087) 759 4129 in Ashford or (087) 903 0886 in Gorey and the girls will assist you.

We offer ladies clothing from size 16 to 32.

Delivery, collection & returns

We offer free DPD delivery across the Republic of Ireland if your order is over €75. If your order is below €75 delivery is €5.

Delivery to the UK is €10

Yes, you sure can! If you place you order over the phone, you can collect from our Ashford and Gorey stores as well as our warehouse in Rathnew, Wicklow. There are no delivery charges and no waiting around at home for the delivery man.

We want you to be delighted with everything you buy online. Occasionally though, we know you may want to return or exchange something. To find out how to do this, click here.

Once we receive your refund with the appropriate paper work and the items are in an unused condition with the tags attached, your refund will be processed within 2-3 working days.

While it doesn't happen often, sometimes we can make a mistake. If there’s a problem with your order, or the goods themselves, let us know straight away.

Email us at info@wardrobeplus.ie and include your order number and the issue with the order. Please include your contact details, as sometimes it’s just easier to resolve the issue over the phone and have the chat!

You can track your order with DPD here, just enter your tracking number that is on your confirmation email and follow the steps.

Other common questions

You can use your gift card or credit note in either of our stores.

If you want to use them for an online purchase, you will need to call the girls in Ashford (087) 759 4129 or Gorey (087) 903 0886, who will happily process the transaction for you.

Absolutely, call the girls in Ashford (087) 759 4129 or Gorey (087) 903 0886) and leave your name and number to hold an item for you.

We are delighted to offer customers a ‘pay-in’ deposit system, which allows you to make regular payments on items you have placed on deposit for a period not exceeding 4 weeks.

You can contact us through our contact page! We will be happy to assist you.

If you cannot find the answer to your question on this page, please don’t be shy and contact us by:

Phone on (087) 759 4129 or (087) 903 0886 regarding sizing or to place a phone order

or

Phone on (0404) 31196 regarding an existing order or Email us at info@wardrobeplus.ie

Klarna

Klarna is a 'Buy Now, Pay Later' payment service provider that helps you buy what you want now without having to pay straight away. Ideal! They now dealing with 100,000 online retailers and we are delighted to be one of the first in Ireland to offer the service.

Klarna gives you the option to pay later, meaning you have 30 days to decide if you'll keep it before payment is due. You have two options:

Pay later

Simply hit 'Pay Later' when you checkout. Klarna will email you reminding you to pay up 30 days after shipping.

Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort.

Pay in 3
All you have to do is select 'Pay in 3' at the checkout and the first installment will be taken when your order is confirmed. No interest, no hassle.

Add item(s) to your cart and head to the checkout.

Select Klarna at the checkout to pay as you like for your purchase.

Manage your orders and payments in the Klarna app.

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

You do not need to pay for goods that are damaged, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Free shipping

Free shipping on orders over €75

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