FAQs

Yes, of course you can.

Call us on (087) 759 4129 in Ashford or (087) 903 0886 in Gorey.

If you’re having trouble getting through to us, you can text your name and query to one of the above mobile number. We will get back to you as soon as we can. You can even text out of business hours and we will reply during the next working day.

We offer secure, tracked delivery with An Post and DPD. Orders within Ireland and Northern Ireland usually arrive in 2–4 working days (DPD can be quicker at 1–3 days). European delivery takes 3–7 working days. Shipping costs and free delivery thresholds vary by location — full details are shown at checkout.

All our new stock is in our New Arrivals collection online.. As well as posting lots of photos and videos on Facebook and Instagram daily, we also offer a video shopping service from both of our stores from the comfort of your own home. Speak with one of our trained stylists and let us advise you on what will work best for your shape and colouring.

Read more about video shopping here.

We have two stores. One In Ashford, Co, Wicklow and the other in Gorey, Co. Wexford.

Check out our opening hours here.

Please don’t hesitate to call us if you have any questions regarding sizing. Sometimes it can be a little confusing as some brands size different to other brands. We have sized everything accordingly online but to ensure you get the best fit, give us a call on (087) 759 4129 in Ashford or (087) 903 0886 in Gorey and the girls will assist you.

We offer ladies clothing from size 16 to 32.

We offer secure and tracked delivery with An Post and DPD.

Delivery Options & Costs

Republic of Ireland 

For Orders above €100

• Free Shipping on orders over €100 with An Post  - Usually takes 2-4 working days
• For orders over €100 you can choose DPD for a small fee of €2.50

For Orders below €100

• An Post €4.95 - Usually takes 2-4 working days
• DPD €6.50 - Usually takes 1-3 working Days

Northern Ireland

• Free Delivery for orders over €100 with DPD
• For orders below €100 - €6.50 with DPD

Europe

Wardrobe Plus offers customers an online order delivery service to selected European Union countries (see the list below). A flat fee of €12 per order applies.

Austria

Belgium

Bulgaria

Croatia

Czechia

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Italy

Latvia

Estonia

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland

UK: 

Delivery cost is €10 - Please note custom charges may apply to orders over €150.

If your order is travelling outside the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control. As such, we cannot be held responsible for them. Customs policies vary from country to country. Please contact your local customs office for information. Customs may delay the delivery of orders.

Delivery Times

Delivery can take between 2 to 3 working days for the Republic of Ireland and Northern Ireland. 3 to 7 working days for the European Union countries.

Yes, you sure can! If you place you order over the phone, you can collect from our Ashford and Gorey stores as well as our warehouse in Rathnew, Wicklow. There are no delivery charges and no waiting around at home for the delivery man.

We want you to be delighted with everything you buy online. Occasionally though, we know you may want to return or exchange something. To find out how to do this, click here.

Once we receive your refund with the appropriate paper work and the items are in an unused condition with the tags attached, your refund will be processed within 2-3 working days.

While it doesn't happen often, sometimes we can make a mistake. If there’s a problem with your order, or the goods themselves, let us know straight away.

Email us at info@wardrobeplus.ie and include your order number and the issue with the order. Please include your contact details, as sometimes it’s just easier to resolve the issue over the phone and have the chat!

You can track your order with DPD here, or with An Post here.
Just enter the tracking number from your confirmation email and follow the steps.

You can use your gift card or credit note in either of our stores.

If you want to use them for an online purchase, you will need to call the girls in Ashford (087) 759 4129 or Gorey (087) 903 0886, who will happily process the transaction for you.

Absolutely, call the girls in Ashford (087) 759 4129 or Gorey (087) 903 0886) and leave your name and number to hold an item for you.

We are delighted to offer customers a ‘pay-in’ deposit system, which allows you to make regular payments on items you have placed on deposit for a period not exceeding 4 weeks.

You can contact us through our contact page! We will be happy to assist you.

If you cannot find the answer to your question on this page, please don’t be shy and contact us by:

Phone on (087) 759 4129 or (087) 903 0886 regarding sizing or to place a phone order

or

Phone on (0404) 31196 regarding an existing order or Email us at info@wardrobeplus.ie

Klarna is a 'Buy Now, Pay Later' payment service provider that helps you buy what you want now without having to pay straight away. Ideal! They now dealing with 100,000 online retailers and we are delighted to be one of the first in Ireland to offer the service.

Klarna gives you the option to pay later, meaning you have 30 days to decide if you'll keep it before payment is due. You have two options:

Pay later
Simply hit 'Pay Later' when you checkout. Klarna will email you reminding you to pay up 30 days after shipping.

Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort.

Pay in 3
All you have to do is select 'Pay in 3' at the checkout and the first installment will be taken when your order is confirmed. No interest, no hassle.

Add item(s) to your cart and head to the checkout.

Select Klarna at the checkout to pay as you like for your purchase.

Manage your orders and payments in the Klarna app.

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

You do not need to pay for goods that are damaged, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Wardrobe Rewards is our loyalty programme that rewards you for shopping with us! You can earn points through the programme whenever you interact online with Wardrobe Plus, such as signing up to Wardrobe Rewards, making a purchase on our website, celebrating your birthday, referring a friend to purchase or connecting with us on social media. These points can be redeemed as a discount on your next order or built up over time to pay for your entire order with Wardrobe Rewards Points.

Everyone! To start earning points, simply sign-up for an account on our Website. Please note that only one account is allowed per customer.

For every €1 spent at Wardrobeplus.ie (excluding shipping costs) you will earn 5 points. In order to collect points, you must be a registered customer and logged in to your account when placing your order. Your points are then automatically calculated according to your order value and will be added to your Wardrobe Rewards Points balance within your member account.

To check your points balance, click on the Rewards icon on the bottom left corner, which will open the Wardrobe Rewards pop-up box. From here, you can log into your account and a pop-up box will appear showing the total number of points you have accumulated. You can also view any vouchers that you have earned within this box.

Any points earned as a result of a cancelled or returned purchase will be removed from your Wardrobe Rewards account balance.

If you have any questions or comments, please email us at info@wadrobeplus.ie

After registering with Wardrobe Rewards, you’ll be given the option to share a personalised
referral link with friends by email, X (formerly Twitter) or Facebook or you can copy and
paste it to send to them directly. When your friend makes a purchase using this referral link,
they will receive a €20 discount off their first purchase on the Wardrobe Plus website over €100. Once they make their purchase, you will then receive a voucher for €20. There’s no limit to the number of friends you can refer, so the more you refer, the more you can earn!

Your Wardrobe Rewards Points can be redeemed as a voucher code for an amount off on our website on orders over €100. Please note that Wardrobe Rewards Points cannot be used in conjunction with any other discounts or on bundles.